WARRANTY TERMS & CONDITIONS

WARRANTY DESCRIPTION
The motor base and jar assembly, including all moving jar parts, are covered against leaking or breakage for the warranty period. Warranties begin from verified date of purchase.

Cosmetic damage, product abuse, unreasonable use, damage resulting from an accident (including fire, flood, earthquake or other natural disasters), product tampering, use of accessories not endorsed by Blendtec, service performed or attempted by unauthorized service agencies, units that have modifications, or have been or used for commercial purposes are not included under this warranty. Note: More than 3,000 cycles per year creates a presumption of commercial use. Failure to follow the instructions, warnings and safeguards contained in this manual and at www.Blendtec.com will also void the warranty.

THIS WARRANTY APPLIES ONLY TO PRODUCTS SOLD BY BLENDTEC OR ITS AUTHORIZED DEALERS

LIMITED WARRANTY
Blendtec warrants the blender motor to be free of defect in material and workmanship for the warranty period. During this period, such defects will be repaired or the product replaced at Blendtec’s discretion without charge. This warranty does not cover damage caused by misuse, accident, or negligence.
All implied warranties, including but not limited to implied warranties of fitness and merchantability, are limited in duration to the warranty period on motor and jar as written at the time of purchase. Any unit to be submitted for repair must (i) be accompanied by proof of original purchase (ii) have a Return Authorization Number (“RAN”) from a Blendtec customer service representative, (iii) and must be shipped prepaid to the address provided by a Blendtec customer service representative. Obsolete products may be repaired or replaced with a model that is similar but not exactly the same as the model originally purchased. Original colors may not be available.

 

FOR INTERNATIONAL TOLL-FREE SERVICE PLEASE CONTACT:

Australia: 1-800-014098

Canada: (855) 230-0888

France: 0-800-910346

Japan: 0066-33-821731

Mexico: 001-855-230-0888

South Korea: 003-081-32941

Spain: 900-948733

Taiwan: 008-01147146

United Kingdom: 0800-1510183

The above limitations may not apply in states where limited warranties are not allowed. Other warranties may apply outside of the USA and Canada. Using products outside the country it was designed for will void the warranty.

 

UNDER WARRANTY

1. Contact Blendtec immediately to diagnose the difficulty. Please have the blender serial number ready as well as a description of the problem. Do not attempt to do your own repairs. Repairs made by persons other than Blendtec authorized service representatives will void the warranty. Many issues can be resolved simply and quickly over the phone.
2. If the difficulty cannot be resolved over the phone, your unit may require review by an authorized center for diagnosis and resulting determination of warranty eligibility. If blender is under warranty, Blendtec will repair or replace the unit at no cost. Cosmetic damage and abuse are not included. You must contact a Blendtec customer service representative to obtain a Return Authorization Number (“RAN”). Blendtec reserves the right not to accept returns which do not have a valid RAN.
3. Upon receiving instructions from Blendtec, box up the authorized item or items to return and please include the provided return authorization letter.

 

NOTICE TO AUSTRALIAN CUSTOMERS:

Your goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

 

OUT OF WARRANTY

1. Contact Blendtec to diagnose the difficulty. Please have the blender serial number ready along with a description of the problem. Do not attempt to do your own repairs. Many issues can be resolved simply and quickly over the phone.

2. If the blender is not under warranty and you wish to have it repaired, please call customer service with your serial number, place of purchase and date of purchase so we may give you further instructions on how to send your machine in for an out of warranty repair. You must contact a Blendtec customer service representative to obtain a Return Authorization Number (“RAN”). Blendtec reserves the right not to accept returns which do not have a valid RAN.
3. When you ship your unit, please box up the authorized item or items for review and please include the return authorization letter provided by your Blendtec customer service representative.